After the accident: evidence, insurer and procedure
A piste accident is the moment at which evidence begins to evaporate. The slope is groomed overnight, the snow melts, witnesses scatter across the world. The first 72 hours are the window in which the factual basis of any claim is decided. For the injured party, that means: photographs of the scene from multiple angles before the snowcat arrives, witness contact data, the lift-ticket number for digital reconstruction of the own movements, a written report to the piste service and a medical examination with a complete record of injuries. For the operator, the same duty runs in mirror image: accident report signed by the piste service, a photographic record of the piste before any preparation, the day’s inspection log, the avalanche-commission protocol and the weather data. The party that produces the better documentation will, in almost every case, occupy the stronger position three years later in the Landesgericht.
Out-of-court handling runs in the first instance through the operator’s commercial liability insurer. The major carriers for Austrian ski resorts are Allianz, Generali, Uniqa, Wiener Städtische, Zürich and the Bayerische Versicherungskammer; the specialist adjusters at these carriers are familiar with OGH case law, with the typical fault distribution in piste accidents and with the medical calibration of Austrian pain-and-suffering rates. A structured letter of claim with medical findings, a per-day compensation calculation (currently between EUR 120 and EUR 320 per day depending on degree of suffering) and a precise itemised list of treatment and consequential costs will lead to a settlement offer in a workable number of cases. Where the insurer refuses, the decision between civil litigation and adhesive prosecution in the criminal case has to be taken based on the fact pattern, with an eye to the cost risk, the evidentiary position and the likely duration.
Formal litigation against a ski resort operator runs before the competent Landesgericht (Regional Court) at the place of the accident, in Salzburg, Innsbruck, Feldkirch, Klagenfurt or Leoben, depending on the resort. Amounts in dispute up to EUR 15,000 go to the Bezirksgericht (District Court). Territorial jurisdiction is governed by § 92a JN (Austrian Court Jurisdiction Act). In parallel, criminal proceedings under § 88 StGB (negligent bodily harm), § 80 StGB (negligent homicide) or § 81 StGB (grossly negligent homicide) typically run against the responsible operations manager and the vehicle operator or piste-service employee. The injured party can join the criminal case as a private party (Privatbeteiligter) under § 67 StPO (Austrian Code of Criminal Procedure) and pursue the civil damages claim adhesively, a considerably more cost-effective route than pure civil litigation, and one with faster access to the prosecutor’s investigation file. Where the criminal dimension weighs heavily, see our pages on slope accidents and strafsachen.at; for the complementary question of lift and cableway infrastructure liability see cableway and lift operator liability.