Procedure: evidence, insurer, litigation
After a lift, ski-school or rescue incident, securing evidence in the first 72 hours is decisive. For a lift accident, the operator's incident report, maintenance and inspection records, the footage from the loading-station camera (if any) and witness statements from the attendants must be obtained, typically through a formal request to the operator under § 76 StPO once a criminal investigation is open, or through an early letter from counsel. For a ski-school accident, the course roster, the instructor's daily log, the avalanche bulletin for the day, messaging traces with the school's office and the instructor's qualification records are the core documents. For a rescue incident, the operation protocol of the ÖBRD, the radio traffic record and the treatment notes of the emergency physician are decisive.
Out-of-court claim handling runs through the liability insurer of the operator, ski school or association. Cableway operators are typically covered by Allianz, Generali, Uniqa, Wiener Städtische or Versicherungskammer Bayern; ski schools are covered by the association-specific group policies of the provincial federations (Salzburger Schilehrerverband, Tiroler Skilehrerverband and equivalents). The claims adjusters at those carriers are familiar with the relevant OGH case law and respond to well-drafted claim letters backed by medical opinion, a pain-and-suffering calculation on daily rates and precise figures for treatment costs, loss of earnings and household-help costs. Liability for damages runs under § 1325 ABGB (pain and suffering, treatment costs, loss of earnings) and §§ 1326, 1328a ABGB for disfigurement and serious disruption of private life.
If no out-of-court settlement can be reached, the claim proceeds to the competent Landesgericht (Regional Court), or, where the amount in dispute is up to EUR 15,000, the Bezirksgericht (District Court). Territorial jurisdiction is governed by § 92a JN and lies with the court of the place of the accident, in practice often LG Salzburg, LG Innsbruck, LG Feldkirch or LG Klagenfurt. Limitation runs three years from knowledge of the damage and the liable party under § 1489 ABGB, with a long-stop of thirty years; the limitation period is interrupted by a formal negotiation under § 1494 ABGB in the most recent jurisprudence, so a well-timed claim letter preserves the clock. In parallel, the injured party can join the criminal proceedings as a private party under § 67 StPO and pursue the civil claim adhesively, a considerably more cost-effective route for complex expert-heavy cases. For the general damages catalogue after a slope accident, see slope accidents; for the operator's perspective see cableway and lift operator liability.