Assess partial disruption
For individual installations, duration, alternatives and importance for the purchased pass matter.
Ski resort operators
Ski pass refund after lift standstill, storm and closure
Lift standstill, storm or piste closure: when refund, voucher or damages may be realistic and which documents matter.
Your personal attorney
Mag. Christopher Angerer, Rechtsanwalt
Your lawyer for ski and alpine accidents
Ski and alpine accidents are complex and emotional. One lawyer you know, from the first question to the courtroom. Strong practical background (former ski instructor, mountain rescuer and dog handler).
In larger cases, the work is handled as a team (lawyer, trainee lawyer, legal assistant). Court hearings and negotiations always remain a matter for the lead lawyer.
6 July 2026 · Mag. Christopher Angerer, Rechtsanwalt
When lifts stop because of storm, technology or safety reasons, visitors quickly ask for their money back. Legally, the first step is to check what the ski pass promises and whether the restriction was temporary or substantial.
Not every closure automatically leads to repayment. Good documentation decides whether goodwill, voucher, partial repayment or further damages should be pursued at all.
Sort your case
Check the first legal direction
Three short answers show which route should be checked first.
You already know you want to send a request? Go directly to the contact form.
Which restriction occurred?
The type of restriction determines whether contract, safety or goodwill is in focus.
All paths at a glance
Overview of all answers.
Review safety decision
Closures for safety reasons may be justified. Still, the scope of service can remain relevant for day or multi-day passes.
Compare scope of service
If essential pistes or lifts are unavailable, we check whether a partial solution can be argued.
Why the ski pass must first be read as a contract
Why the ski pass must first be read as a contract
A ski pass is not a general weather promise. The decisive points are service description, tariff terms, actual usability and whether the core service remained available.
With multi-day passes, timing matters in particular: a short morning outage is different from a closure over several days.
Why damages require more than frustration about closures
Why damages require more than frustration about closures
Damages require more than disappointed holiday expectations. There must be an attributable breach and a provable loss.
In storms and avalanche danger, safety comes first; with technology, information and substitute offers, the review may differ.
Distinction: This article concerns contractual questions around ski passes. It is not about lift accidents, ice on chairlifts or damages after personal injury.
Frequently asked
Questions about ski pass refunds
Do I automatically get money back after a storm? +
No. Safety closures do not automatically lead to repayment; scope and duration are decisive.
Is a photo of the closed lift station enough? +
It helps, but does not replace ticket, time, operator information and details on open alternatives.
Is a voucher sufficient? +
That depends on the individual case, terms and actual restriction.
Had an accident?
The sooner we secure the evidence, the better we can enforce your claim. Call us directly or send an email, callback within one business day.
Contact
A direct line to the firm.
Address
BRANDAUER Rechtsanwälte GmbH Giselakai 51 5020 Salzburg
Phone
+43 660 2407152